General FAQs
What type of products do you offer?
We offer beauty, skincare, makeup, self-care tools, facial care products, and accessories designed to support your daily glow routine.
Are your products suitable for daily use?
Many of our products are suitable for everyday use. Please check each product’s description and usage instructions before applying, especially if you have sensitive skin.
Do you offer only beauty products?
Our main focus is beauty, skincare, self-care, and lifestyle essentials. Product collections may change as we add new items.
Are the products shown exactly like the images?
We try our best to show clear and accurate product images. However, slight differences in color, packaging, or appearance may occur due to lighting, screen settings, or supplier updates.
How do I choose the right product?
Choose based on your skin goal, such as hydration, cleansing, glow, firming, makeup, or self-care. You can also read the product description and benefits to help decide.
Do you add new arrivals?
Yes, we regularly update our store with new beauty finds, skincare tools, makeup essentials, and trending self-care products.
Shipping & Return FAQ
How long does delivery take?
Delivery time may vary depending on your location. Usually, orders are delivered within the estimated time shown during checkout or order confirmation.
How can I track my order?
Once your order is shipped, you will receive tracking details by email or SMS. You can use the tracking number to check the delivery status.
Can I change my shipping address after placing an order?
Please contact us as soon as possible. If your order has not been processed or shipped, we will try our best to update the address.
Do you accept returns?
Returns may be accepted for eligible products according to our return policy. Items should usually be unused, unopened, and in original packaging.
What if I receive a damaged or wrong item?
Please contact us with your order number and clear photos of the item received. Our support team will review it and help with the next steps.
Can I cancel my order?
You can request cancellation before the order is processed or shipped. Once shipped, cancellation may not be possible.
Product Care FAQs
How should I use skincare products safely?
Always follow the instructions mentioned on the product page or packaging. For new skincare products, we recommend doing a patch test first.
Can I use multiple skincare products together?
Some products can be used together, but avoid mixing too many active ingredients at once. Start slowly and check how your skin responds.
How should I store beauty products?
Store products in a cool, dry place away from direct sunlight, heat, and moisture to maintain their quality.
Can I use retinol products every day?
Retinol may not suit everyone for daily use at first. Start slowly and use sunscreen during the day if retinol is part of your routine.
Payment & Security FAQ
What payment methods do you accept?
We accept the payment methods available at checkout. You can choose your preferred option while placing the order.
Is my payment information secure?
Yes, payments are processed through secure checkout systems. We do not store your card details.
Can I use discount codes?
Yes, if you have a valid discount code, you can apply it at checkout before completing your order.
Will I receive an order confirmation?
Yes, after placing your order successfully, you will receive an order confirmation by email or SMS.
Who should I contact for payment issues?
Please contact our support team with your order details, and we will help you resolve the issue.
Can I get an invoice for my order?
Yes, order details are usually shared in your confirmation email. For any invoice-related help, you can contact our support team.